Shipping Policy

Last Updated: November 7, 2026

This Shipping Policy applies to orders placed with Cuporo, operated by HATAM TECHNOLOGY TRADING COMPANY LLC.

For shipping assistance, please contact hello@cuporo.us.

1. Shipping Destinations

We ship throughout the United States, including Alaska and Hawaii, and to international destinations available at checkout.

Available shipping options depend on the delivery address. If your destination does not have a shipping option at checkout, please contact us before placing an order.

2. Shipping Origin

Orders are dispatched from:

HATAM TECHNOLOGY TRADING COMPANY LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

3. Order Processing and Delivery Times

Our standard processing and delivery estimates are:

Stage	Estimated Time
Order processing and dispatch	1–2 business days after confirmation of a complete order
Transit after dispatch	3–5 business days
Total estimated time	4–7 business days after order confirmation

A complete order includes the information needed to arrange delivery, including accurate delivery and contact details. If we need additional information, we will contact you promptly.

For cash-on-delivery orders, advance payment is not required before processing or dispatch.

Business days are Monday through Friday, excluding U.S. federal holidays. Holidays at the destination may also affect delivery.

Delivery times are estimates. Weather, customs processing, carrier disruptions, and other transportation conditions may affect arrival dates.

4. Shipping Rates

The following standard rates apply to eligible U.S. and international orders:

Merchandise Subtotal	Shipping Charge
US$25.00 or more	Free shipping
Less than US$25.00	US$8.00 per order

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes or shipping charges.

Shipping charges are shown at checkout before you submit your order. All amounts above are in U.S. dollars.

5. Cash on Delivery

We offer cash on delivery (COD). Our authorized delivery partner collects payment when your order is delivered.

You may pay by cash or card at delivery. Cuporo does not charge an additional COD, collection, or card-payment handling fee.

Please ensure that you or an authorized recipient is available to receive the package and complete payment. The delivery partner may be unable to release the package if payment cannot be completed.

If payment or delivery cannot be completed, please contact us so we can help arrange the next steps.

6. International Duties and Import Taxes

Cuporo covers applicable import duties and import taxes for international orders. Customers do not need to pay these charges separately upon delivery.

If a carrier or customs representative requests an additional customs-related payment, please contact hello@cuporo.us before paying so we can review and resolve the request.

International shipments remain subject to customs procedures, which may affect estimated delivery times.

7. Shipping Confirmation and Tracking

After dispatch, we will email you a shipping confirmation containing the delivery partner’s details and available tracking information.

Tracking information may take time to update after the carrier receives your package.

If you have not received a shipping confirmation after the processing period, please check your spam folder and contact us with your order number.

8. Address Changes and Cancellations

Please check your delivery address carefully before submitting your order.

To request an address change or cancellation, email hello@cuporo.us as soon as possible. We will confirm whether the request can be completed. Changes may no longer be possible once the order has been dispatched.

If we cannot dispatch your order within the stated processing period, we will notify you, provide an updated estimate when available, and offer the option to cancel the unshipped order.

For a canceled COD order where no payment has been collected, there is no payment to refund.

9. Delayed, Missing, or Unsuccessful Deliveries

Please contact us if:

• Your package has not arrived within the estimated delivery period.

• Tracking shows delivery, but you have not received the package.

• Delivery was unsuccessful or the package was returned to the sender.

• You believe your package has been lost.

Include your order number and any available tracking details. We will investigate with the delivery partner and work with you toward an appropriate resolution.

Depending on the circumstances, this may include a delivery update, redelivery, replacement, or cancellation and a refund of any payment collected. You are not required to return an item you never received.

10. Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, contains an incorrect item, or is missing an item, please email hello@cuporo.us with your order number and a description of the issue.

Photos of the item and packaging are helpful when available. Please retain the packaging where reasonably possible while we review the issue.

We will assess the problem and arrange an appropriate resolution. This does not limit any rights you have under applicable law.

11. Returns and Shipping Refunds

For delivered items you wish to return, please refer to our Return & Refund Policy.

Original shipping charges paid for an approved return are refundable upon request under that policy. Please contact hello@cuporo.us to request the shipping refund.

12. Contact Us

Store: Cuporo
Merchant: HATAM TECHNOLOGY TRADING COMPANY LLC
Email: hello@cuporo.us

Business and Dispatch Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Our customer support team normally responds within 1–3 calendar days. This is our initial response timeframe; completing a carrier investigation or resolving a delivery issue may take additional time.