Refund policy

Last Updated: November 7, 2026

Cuporo is operated by HATAM TECHNOLOGY TRADING COMPANY LLC. If you need assistance with a return or refund, please contact hello@cuporo.us.

1. Return Window

You may request a return within 30 calendar days of receiving your order.

Once your return is approved, please hand the package to the return carrier within 7 calendar days of approval. This deadline refers to the shipping date, rather than the date the package reaches us.

If you contact us within the 30-day period, a delay in our response will not make your request late.

2. Return Eligibility

For change-of-mind returns, items must be:

  • Unused and unwashed.

  • In their original condition.

  • Returned with their original product packaging and any included components or accessories.

You may open the outer shipping carton to inspect your order.

These conditions apply to voluntary change-of-mind returns. They do not limit your rights regarding defective, damaged, incorrect, or misdescribed products.

3. How to Request a Return

Email hello@cuporo.us with:

  • Your order number or other proof of purchase.

  • The item you would like to return.

  • A brief explanation of your request.

  • Photos, if available, when reporting damage, a defect, or an incorrect item.

Our customer support team normally responds within 1–3 calendar days. This is our initial response timeframe; resolving a request may take additional time.

Please obtain return approval and instructions before sending your item.

4. Return Address

Approved returns should be sent to:

HATAM TECHNOLOGY TRADING COMPANY LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Please include your order number inside the package and pack the item securely to help prevent damage during transit. We recommend keeping your shipping receipt and using a trackable service.

5. Return Shipping and Fees

Change-of-mind returns: You are responsible for return shipping costs.

Defective, damaged, or incorrect items: Cuporo covers the necessary return shipping costs. Please contact us before purchasing return postage so we can arrange or confirm how those costs will be covered.

We do not charge restocking fees or additional return processing fees.

6. Refund Amount and Original Shipping Charges

For approved returns, we refund the amount actually paid for the returned items after discounts, together with applicable refundable sales tax.

Any original shipping charge paid for the order is also refundable upon request. Please email hello@cuporo.us to request this refund, preferably when submitting your return request. The original shipping charge can only be refunded once per order.

If your order qualified for free shipping, there is no original shipping charge to refund.

If you request the original shipping refund after your item refund has already been completed, we will initiate the approved shipping refund within 1–2 business days of receiving your request and confirming any necessary refund details. Your bank may require up to 8 additional business days to post it.

7. Refund Method and Timing

For cash-on-delivery orders, refunds are arranged manually by bank transfer through our customer support team, subject to any different method required by applicable law.

Please contact us to provide and confirm the bank details necessary for your refund. We will never ask for your online banking password, PIN, or one-time verification code.

Once we receive your return and the necessary refund details are complete and confirmed:

  • We inspect the returned item and initiate an approved refund within 1–2 business days.

  • Your bank may take up to 8 additional business days to credit your account.

  • The estimated total timeframe is therefore within 10 business days.

Actual bank posting times may vary. If information is missing or incorrect, we will contact you promptly; a bank transfer cannot be initiated until the necessary details are confirmed.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays.

If your refund has not arrived after the estimated timeframe, please contact hello@cuporo.us.

8. Damaged, Defective, Incorrect, or Missing Orders

Please contact us if your order arrives damaged, contains an incorrect item, has a defect, or has not been received. Include your order details and any relevant information or photos available.

We will review the issue and arrange an appropriate resolution. You do not need to return an item you never received.

The ordinary return-condition requirements and voluntary return deadlines above do not override any applicable legal rights or remedies.

9. Contact Us

Store: Cuporo
Merchant: HATAM TECHNOLOGY TRADING COMPANY LLC
Email: hello@cuporo.us

Business and Return Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded or restricted.